Telus DSL down in British Columbia
It?s not too often that a news story affects my workflow to the point where it?s somewhat ironic, but today that happened. Telus, my home Internet service provider has been having issues all day, and reports are that it?s not isolated to my house, my city or even my province. It appears as if many Telus customers in British Columbia have been dealing with intermittent DSL service through much of Monday ? and some have not had any access at all.
From a personal standpoint, I have been trying to access a wired connection at home since 9 am PDT, with limited to no success. I have been through one support call that ultimately ended up fruitless (no fault of the support person who is, incidentally, located in the Phillipines) and by early afternoon the Twitter branch of Telus? support had ordered me a new router to play it safe.
However, as of 3 pm PDT I received a DM via Twitter from another person working the support branch there that relayed the following:
Hi Mike. At this time we are currently experiencing an outage in your region. This could be why your intrent (sic) is completely down too.
Followed by another a moment later:
We have our technicians working on this outage with no estimated time of repair. Sorry again for any inconvenience.
Twitter has been ablaze with complaints for much of the day (despite Telus? attempts to take the customers ?offline? via follow-back direct messages), and calls to support as the day has worn on have either alarmingly high wait times or have gone unanswered altogether ? the latter happened to yours truly when making an attempt to reach support by phone in the early afternoon. Telus? online chat, when users have been able to access it during brief moments of connection today, has had wait times of over 2 hours before a representative will (or can) respond.
Victoria-based radio station CFAX 1070, tweeted the following comment after reaching a Telus spokesman:
Telus spokesman says Internet outage is intermittent and only affects customers attempting to log on and acquire new IP address.
CFAX 1070 is reporting that a Telus customer service worker said that there are no specifics as to what is causing the problem, and that there is ?no estimated time for service restoration.?
I was able to reach Shawn Hall in Telus Media Relations by phone at approximately 6 pm PDT. Hall echoed the reasoning behind the issues stemming from customers trying to acquire new IP addresses and stated that the company has its ?best technical minds? working on the problem and ?progress is being made.?
This is a developing story, more to follow. Please refresh for updates.
Source: http://thenextweb.com/2011/08/02/telus-dsl-down-in-british-columbia/
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